Returns & Refunds

Our promise

We want you to love your candle. If something is wrong with your order, we will make it right.

Damaged or defective items

If your candle arrives damaged, or has a defect such as a wick problem or a poor burn, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a refund, whichever you prefer. You do not need to return a damaged item unless we ask.

Change of mind

Because candles are scent products, we accept returns of unused, unburned candles in original condition within 14 days of delivery. The buyer covers return shipping for change-of-mind returns, and we refund the product price once the item arrives back to us in resalable condition.

What we cannot accept

• Candles that have been burned or used.
• Items returned after the windows above.
• Sale or clearance items marked final sale.
• Gift cards.

Refund timing

Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card provider to post the credit after we process it.

Additional terms

• Fireside Scents monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost as a good faith gesture following a report of non-receipt.
• If items that are ineligible for a return are sent back to Fireside Scents, those items will not be mailed back to you.
• Shipping and delivery fees are not refundable.

Orders placed on Etsy

If you bought through our Etsy shop, please start your request through your Etsy order so the marketplace can track it. The same standards above apply.

Start a return

Email hello@firesidescents.com with your order number and we will guide you through it.